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Updated by user Feb 05, 2022

This is an old issue from 2020. I gave up on a resolution after I was told they won't do anything without a receipt, I feel you should stand behind your product.Why would I put myself through all the hassle to get my money back if it wasn't legit?

I'm shopping for items to upgrade in my van like a larger refrigerator and I won't consider buying a Dometic product again. I just want people to know about what I did so they won't make the same mistake I did and that your product is faulty and potentially dangerous.

Original review posted by user Feb 05, 2022

I'm reviewing Dometic 2 burner drop in propane cook top which I bought while I was in the build out faze of my van and didn't install it until 3 months after I bought it. Mistake #1 I misplaced the receipt.

After using it for four months I noticed an odor of propane coming from my cooktop when the burners were shut off. I contacted Dometic with my issue they said I needed to take it to a dealer to have it checked. The dealer had a waiting list for 2 months. I live in my camper van full time and not having a way to cook for 2 months wasn't going to work for me.

I called back and told them that. They said to have a service person come look at it. There is no such thing in the area I was in. I called Dometic again and spoke to a "manager" and explained my situation.

I was told they didn't have a replacement in stock to send me and to buy one online and I would be reimbursed. After many many many attempts, filing claims, phone calls and doing everything I could to get my money back without proof of purchase date they would not refund my money. I asked them to track the serial number to proof of when it was made. They said they couldn't do that.

It's a Dometic product! They made the product they should stand behind it and take care of their customers.

Even more frustrating it the fact that It leaked propane which is dangerous. Maybe they're afraid of a recall?

User's recommendation: Keep your receipt in a safe place when you make a purchase so your warranty will be honored.

Monetary Loss: $299.

Dometic Cons: Poor warranty.

Location: Salida, Colorado

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