Dometic
Dometic Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dometic has 2.0 star rating based on 174 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Dometic to a friend or colleague.
- Rating Distribution
Pros: There are no pros, 2 rv ac units failed, Cheap.
Cons: Poor quality, Avoidance of responsibility and customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dometic has 2.0 star rating based on 174 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Dometic to a friend or colleague.
- Rating Distribution
Pros: There are no pros, 2 rv ac units failed, Cheap.
Cons: Poor quality, Avoidance of responsibility and customer service, Bad customer service.Recent recommendations regarding this business are as follows: "IF YOU CAN STAY AWAY, STAY FAR, FAR AWAY.", "Don't buy obsolete vehicles unless you like hunting for information.", "Ni", "Very knowledgeable and friendly.", "Save your money".
Most users want Dometic to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
CUSTOMER SERVICE IS NON-EXISTANT.
I have been trying for over an hour to contact customer service. I've tried many different phone numbers, even the one that came with the product, and got nothing. I was put on hold forever, and I left a message.
- Horrible customer service horrible
User's recommendation: IF YOU CAN STAY AWAY, STAY FAR, FAR AWAY.
Sacramento, California
Trying to locate a Atwood product
Customer service was nice but the company discontinued the appliance I was inquiring about 10 years ago.
Atwood was a small appliance manufacturer that was bought out by a company called Dometic. I am trying to find a water heater for a camper that was built built by Atwood in 1999.
This item was discontinued 10 years ago. I'm OK with that but it would be nice if their catalog and contact information got updated.
After much frustration I contacted Dometic and learned what I need to know but that may not have happened without the help of Pissed Consumer! Thank you!
User's recommendation: Don't buy obsolete vehicles unless you like hunting for information.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo ask a question?Why is it so difficult.
So, the one that they had, I couldn't talk to anybody. You gave me a key and a bunch of information. It seemed useless for a phone call, and I still got nowhere.
- Unknown
- No customer service
Preferred solution: Information about their product.
User's recommendation: Ni
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Verified Reviewer |
Norfolk, Virginia
Resolved: Dometic is not honoring 1 year warranty on parts for m
Company fixed the issue and I have been provided with product replacement. I had to contact a Mobile RV Tech to diagnose and document the failure with pictures, provide a receipt from Amazon, and a Pic of the label on the awning itself.
I ended up buying a off brand motor for $150 from Amazon deliver within a week to allow me to retract my awning for storms and to have the ability to tow the trailer. I received it and works fine.
It is the exact same part, the housing even has the same casting stamps as the Dometic. The only difference is that there is no Dometic symbol on the housing that attached to the arm. I finally was able to get a positive response from Dometic by contacting a mobile RV Tech to diagnose/verify my motor being failed. That receipt, emailed to Dometic support, has initiated a replacement being mailed.
Now I have a spare that I really should not have to use if the parts are quality.The frustrating part is that the mobile tech diagnosing my issue is a $280 fee, where I am fully capable, and have the tools on hand to do this myself. But Dometic would not take my word or pictures as proof.
In the ad, they claimed a 1-year warranty that is through the manufacturer. The part lasted 10 months and now I am trying to get a replacement from Dometic. I have the digital receipt from Amazon for the purchase.
They are refusing to do anything for my issue, stating I didn't buy the part from them. Now I'm stuck at a campground with an awning that has no way of retracting without removing the whole unit, or (according to Dometic) buying a $500 motor from them or their dealer.
User's recommendation: Don't buy Dometic products, they are cheaply made, way overpriced and the company doesn't stand behind their products.
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Verified ReviewerQuestion
I have a CRX pro 6512 V refrigerator that seems to have a compressor. Problem is still under warranty. Is it true that Dometic will not honor warranty on 12 V refrigerator?
Preferred solution: Full refund
User's recommendation: Save your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerParts
The alleged parts are ordered. I will continue waiting without toilets for another 2 weeks.
The parts for my other repairs haven't arrived. Also, my service advisor is going on vacation for a week today. Therefore, nothing will be done until Cheyenne gets back from vacation.
Or at least that's what happened at the Holiday and Fort Myers branch. 'When your service advisor is gone, nothing gets done.
- Knowledge
- Not enough personnel
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service, very unprofessional!
I was in need of help with a toilet that apparently had a known issue of raw sewage leaking into a compartment in the mid-section of the toilet due to a seal issue from the manufacturer. This affected a certain number of consumers within a certain serial number range.
I was told my unit was within these serial numbers, but it had been too long for them to offer a warranty replacement. WHAT!!! A known issue from the manufacturer isn't a warranty replacement; it's a recall on those units. The woman I spoke to was kind and transferred me to the escalations department, and boy, was I in for a treat!
Dolly, the escalations representative, let me speak fully, knowing she would shoot me down quickly. I was told that it was my fault that I didn't fix it within the three-year warranty period. I then asked for the corporate number and was rudely told to find it myself before she hung up on me!
What kind of service is that? It was the worst customer service I've ever had!
- Customer service and resolution for faulty product
Preferred solution: I'd like a replacement of the 310 toilet and I would pay the difference with domestic obviously covering the cost of the faulty 300 toilet or just the new 300 toilet.
User's recommendation: Domestic does not stand behind there products that should have been recalled due to manufacturer defects, and expect no customer support from them!
Indianapolis, Indiana
RV water heater replacement
Needed info for replacement hot water heater. They provided everything I needed to know. They also sent installation instructions.
User's recommendation: Very knowledgeable and friendly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service
I have tried for 5 days to reach customer service. On hold for 15 minutes, then get disconnected.
I then tried the online chat to no avail. I tried contacting the corporate offices, again, to no avail. After 18 phone calls, it looks as if I will just have to call someone to come repair my water heater in my RV.
I was just looking for a starting point to fix it (I'm very handy) and have done all the tests recommended in the manual. This place is a joke!!!
- All
Preferred solution: Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spring Grove, Minnesota
Dometic bluetooth thermostats
Purchased a brand new RV with dometic Bluetooth capable thermostats and find out that Dometic no longer supports the app and has no Bluetooth app for its thermostats! Then WHY make them Bluetooth capable and mislead consumers?!
User's recommendation: Don't buy Dometic products!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo warranty for faulty products
The Mobicool windows I purchased were faulty yet Dometic refused to exchange, refund or repair them, instead telling me to repair myself or at my cost get them repaired by their agent.Loo
- Will not cover their own warranty
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
Your "we don't care" attitude
I will buy a china knock off before i spend money with a sole claimed top notch quality company again At least I'll have sonmething left to pa for the repairs.
Bought a new Dometic reverse cycle 3 1/2 years ago and within 2 years the remote fell apart and the control panel died. Remote was replaced control panel was replaced and now 10 months later the control panel has died again.
I was told this morning I am out of warranty by 4 months. Now I'm facing a $850 bill to have it fixed.
I thought I bought a top of the line quality product. I guess I'm the fool.
User's recommendation: keep $ aside for fixing what you bought
Mount Laurel, New Jersey
A small $20 part was all that was needed to repair but I ended up having to purchase $180 part
I dont understand why the part was not available it needs only one screw to install aaaaabbbbb
Why do I need to write 100 symbols
San Marcos, California
Do not support their product
discontinued manufacturing essential spare part for their product - called dozens of parts distributors - Dometic INFAMOUSLY does not support their products - they recieve hundreds of similar calls looking for spare parts - not behind in supply chain... DISCONTINUED.
DOMETIC SUCKS!
User's recommendation: DO NOT BUY ANY DOMETIC PRODUCT IF YOU EXPECT TO GET ANY SUPPORT FROM THEM
Wh-6gea thermal fuse
Ist time out with new camper, 2nd shower no hot water. You know heater is faulty made, why would you sell thermal fuse in packs of 4?/10? Heating water, shuts it off???
Preferred solution: Replace, or supply of thermal fuses
User's recommendation: Replace free of charge this piece of crap.
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Verified ReviewerResolved: Can’t speak to a customer service life person. They want to charge me one dollar which is refundable to speak to somebody that is ridiculous. All I want is a part to a toilet lid for my fifth wheel an
Company fixed the issue and I have been provided with apology. Order toilet seat and lid from Camping World in Yuba City, California
Have tried for two days to get a hold of this business and cannot reach anyone without going through a lot of rigmarole. Its ridiculous.
All I wanna do is get a hinge part to my toilet lid series 300 actually 301 hinge parts. I have a broken toilet seat for a fifth wheel, what is so hard about that
Preferred solution: The part for my toilet lid a hinge that’s all I want shouldn’t be more than three dollars have delivered to me for my fifth wheel Forest River cardinal 2016
User's recommendation: Unless you guys can get a hold of somebody a life person I would not recommend speaking to these people it’s ridiculous, very unsatisfied
About
, ,
Dometic is а product brand by Dometic Group. It was established by Electrolux Leisure Appliances in 1968. Dometic was selected as a company name when Electrolux Leisure Appliances was divested to EQT. The company is headquartered in Pompano Beach, Florida, USA. Dometic specializes in the design and manufacture of innovative products for the marine, agriculture, hotel, RV, and automotive industries. There are refrigerators, coolers, climate control systems, sanitation systems, doors, and many more. The company also sells spare parts for all RV products. All manuals for Dometic products can be downloaded on the company official website on a free of charge basis. Featured Dometic labels include SeaLand, Cruisair, and Condaria.
Dometic is ranked 539 out of 4096 in Appliances and Electronics category
USA
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