Latest review first
I ordered a 20' awning from RV Parts country. I was happy with the timing of the awning and it looked great. However the awning was 20'-1" (one inch longer then what was ordered). I contacted your customer service department (very nice people). I was told that I had to...Read more
Dometic - Heat strip compatibility for my 59516.603 ducted a/c unit
We are trying to find out if there is a heat strip available to use with out model #59516.603 ducted A/C unit
The a/c on a $30,000 travel trailer went out after 2 months due to a manufacturing installment error. There was no 'mobile' repair contractor for Dometic that would come to the trailer location and it took forever for me to locate one on my own, but I finally did....Read more
Not pissed yet. I have a 2018 Montana with 2 a/c's. Individual thermostats. The bedroom stat has a temperature variation from set point of 5 degrees. I have to set the unit at 67 degrees initially to maintain 72 degrees in the room. So initially it is very cool and...Read more
Dometic in Pompano Beach, Florida - Air conditioning
This is a 2016 voltage and both air conditioners have failed in 2 years and 7 months. Previously I own a 2012 5th wheel and the front ac unit failed the 2nd trip out and the main ac unit failed prior to 3 years usage. I have major concerns with Dometic longevity when as a consumer you would expect quality equipment that would be reliable.
Just as I expected, you could care less about your customers, as I have received no response at all from customer service. I will be emailing your CEO Juan Vargues to let him know. Jack Catherwood Have a great day ! On Wednesday, September 26, 2018, 12:22:01 PM PDT,...Read more
Dometic - Thanks for fast accurate and gentle response
I replaced one of the roof ac and installed a new control board and needed assistance with the toggle switches The response was very fast I’m please with the service provided
My name is Bill Blackburn and on 8/29/18 I received a email suggesting that I contact Boat and RV at 866-204-7049 to order two 7350 upgrade kits. P/N 807358. I did so on that day and received one 7350 and one 3350. The 3350 was in a box with no label and the 7350 was...Read more
Dometic - Not pissed just have question!
When fridge runs in my 1965 airstream it sets off CO detectors. Flame is blue and all chimney and vent clean. Air access in floor is open and clear as well. Fridge is working well. Any ideas why CO is present? I have called local dealers and they don't know the difference between CO and carbon dioxide. And aren't any help.
Purchased a new $30,000 travel trailer for my son to live in in the West Texas oil and gas fields. Bought it in June and in August the a/c stopped working. Found out a too long screw had been used to install the unit and it punctured the copper tubing letting all the...Read more
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