Most helpful review

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Verified Reviewer
New Reviewer

Looking for replacement motor

No one can seem to find a proper replacement motor for an older Atwood product. Motor kit 751** ** amp ignition protected. Production date April 24 1995. The listed replacement they give me is Venture 9000-34****. Bolt pattern is a 1/2 short where it mounts to the external gearbox. Pretty good product I would say for just needing replacement.
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ID
#3693432 Review #3693432 is a subjective opinion of poster.
Location
Waterloo, Iowa
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Since my wife purchased our NEW 2014 Puma, we have had to replace our A /C "5" times!

Dometic - Since my wife purchased our NEW 2014 Puma, we have had to replace our A /C "5" times!
New 2014 Puma with Dometic A/C, have had to replace A/C 5 times. Covered under warranty, however last unit put in 2019 has parts mfg in 2013 and warranty expired in 2019. This unit NOW is also NOT cooling! How can an A/C be covered under warranty when the new unit put in already has expired parts? Dometic is giving me nothing more than the " run around ".

User's recommendation: Is Dometic really that reliable?

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ID
#3729636 Review #3729636 is a subjective opinion of poster.
Location
Easton, Wisconsin
Product
Dometic Air Conditioner
Preferred solution
NEW A/C
New Reviewer

The products are weak and the management are the worst I've ever encountered

I had the misfortune of working for this company in the UK in selsey so I know first hand the quality of the goods and also how they operate Managers there don't lead a good example by being banned from driving for drink driving and another manager there take cocaine every weekend and another guy actually sells it at work.. You need to drug test your staff immediately.. Also working there I see first hand how flimsy and weak the products are by the time they get packed..My worst experience of work and any company I've ever come across.. avoid it all all costs
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ID
#3727707 Review #3727707 is a subjective opinion of poster.
Location
Saint Columb Major, England
Preferred solution
Let the company propose a solution

No reply.

I had no response from Dometic so in the end put my mind to work and managed to sort out a solution to the problem of the broken micro switch and everything is now working satisfactorily.
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ID
#3716021 Review #3716021 is a subjective opinion of poster.
Location
Johannesburg, Gauteng

Manual for installation and parts

I am still in the process of getting my sealand 910/510 traveler toilet working it has been three weeks plus much expense to fix this toilet for the third time the worse is that the parts are hard even though they state they are for this toilet they do not fit and only a few have been returnable I am 69 and am not able to continue to shed this expenses. Help
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ID
#3692482 Review #3692482 is a subjective opinion of poster.
Location
Chula Vista, California

Wrong advice

Inquiring about mother board for 6 r year old avida air conditioning at varsity lakes qld told disconnected buy a new one rang head office vic spoke to a great guy he investigated an said they are stll available 6 in store varsity lakes great saved me $3600 for a new one the lady in parts at varsity lake did not know her job doesnt deserve a job

User's recommendation: Go to head office.

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ID
#3636357 Review #3636357 is a subjective opinion of poster.
Location
Brisbane, Queensland

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New Reviewer

Tiolet leaking

Tallk to domestic early April abouy leaking toilet and today teceived a replacement toilet for my travel trailer very good setvice i would say
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ID
#3603008 Review #3603008 is a subjective opinion of poster.
Location
Knoxville, Tennessee
New Reviewer

Refrigerator ice maker contamination rm2353 replacement

Im trying to get in touch with somebody to find a replacement refrigerator thes questions are not making any sense to me how can I give you a review if I cant even get you to help me I dont think you want that with Review

User's recommendation: How do I know the answer but I can’t even get in touch with you.

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ID
#3587797 Review #3587797 is a subjective opinion of poster.
Location
East Setauket, New York
Pros
  • No support no contact numbe
  • No support contact number
Cons
  • No support contact number
  • No support
Preferred solution
Let the company propose a solution

Question about furnace

Was troubleshooting an Atwood 8525 furnace the person I spoke with was extremely nice sent me the owners manual which helped out greatly. I told her the symptoms she said it sounded like a sail switch and thats exactly what the problem was. thank you

User's recommendation: Yes problems With Dometic and Atwood appliances.

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ID
#3555554 Review #3555554 is a subjective opinion of poster.
Location
Phoenix, Arizona

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New Reviewer

Dometic water heater problem

My water heater wasn't working on my RV. I called the company who RV it was . They called Dometic for a three way called on 26 April 2022. The man who answer the call asked what the problem was. I explained the problem and he said he would email information on possible fix for the water heater. When I went to ask a follow-up question he had already hung up. He didn't even say he was hanging up. That was one of the rudest customers service call I ever had. I wouldn't recommend your company to anyone.

User's recommendation: Don't call customer service. It's a waste of time.

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ID
#3519137 Review #3519137 is a subjective opinion of poster.
Location
San Francisco, California
Cons
  • Pro customer service
Preferred solution
Nothing
New Reviewer

Help troubleshooting

No one answer the phone... needing what part number fits my 510 HS. sea land traveler. Spring cartridge. I have bought 38523****,38531****. They do not work. What does???

User's recommendation: None at this time.

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ID
#3491395 Review #3491395 is a subjective opinion of poster.
Loss
$92
Preferred solution
Let the company propose a solution

Furnace control board issues

The 1st board they sent me went bad and they simply sent me another one....{{Redacted}}
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ID
#3476339 Review #3476339 is a subjective opinion of poster.
Location
Lexington, North Carolina

Furnace control board issues

Currently having a problem with my heater but they are going to send me what I need to fix it and it's not Atwood it is it is Dominic

User's recommendation: Call.

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ID
#3434338 Review #3434338 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
New Reviewer

Waranty claim

demotic supplied a part for my fridge and this part is not working it cost $800 for labor cost and demotic say they are only responsible for the second rate part they sent and now it has taken nearly 1 month for someone to get off there fat lazy backside and send it after phone call to day i am told i can expect it in a week or so what kind off second rate company am i dealing with i would advise people to stay clear of any and all dometic products as there customer service is *** pore

User's recommendation: find another suplier and go with them because dometic dousn't give a ***.

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ID
#3387014 Review #3387014 is a subjective opinion of poster.
Location
Sydney, New South Wales
Loss
$800
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
Update by user Feb 05, 2022

This is an old issue from 2020. I gave up on a resolution after I was told they won't do anything without a receipt, I feel you should stand behind your product.Why would I put myself through all the hassle to get my money back if it wasn't legit? I'm shopping for...

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ID
#3317234 Review #3317234 is a subjective opinion of poster.
Location
Salida, Colorado
Cons
  • Poor warranty
Loss
$299

Needed help fixing a camper furnace

The number I was given to call was useless. It was all in French so I have not been able to fix it yet. Customer service sucks

User's recommendation: Have a tech support that speaks English.

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ID
#3310810 Review #3310810 is a subjective opinion of poster.
Location
Cortland, New York

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