Dometic
Reviews and Complaints
Thermostat
Face cover operating erratic when adjusting settings. This will be warranty with free replacement from Dometic.
They was great to work with.
- Customer service great
Preferred solution: Face cover thermostat
User's recommendation: Dometic will replace for free
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Verified ReviewerRFQ for CentIoT - TEC1-12704
Hi,
We have a requirement for below products of 50 No's, kindly share with us following details.
1. Price and Availability.
2.
Data Sheet
3. Payment Terms
4.
Approx Weight and Packing dimensions.
CentIoT - TEC1-12704
QTY: 50 No's
Delivery Location: Kuwait
Kindly treat as urgent and Awaiting your quotation.
Br,
Donald Antony - Sr. Engineer
Engineering, Procurement and Construction
Follow up for earlier call today- spoke with Amanda bu
Amanda was very helpful- but I
Haven't recd her promised email which was to include a
Link to a video on how I might
Properly install a eco and thermo switch in my rv water
heater.
Where find her/ or get help?
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
I ordered an air conditioner from Amazon, I put it in my RV. Never touched it for eight months.
Didnt see the need to hurry to put it in him and sold me with some small cosmetic damages. I have the paperwork to prove that. A month ago when the RV repair man came out, he open the top of this unit and show me a disaster. The motor was pulled away from the unit.
All the coils were damaged. It was a total damaged unit. No one will help me from Dometic fix my problem. I am extremely disappointed.
And I have offered many solutions. All customer service can say is we can help you
Preferred solution: I would like to get a new air conditioner I’m not expecting a brand new air conditioner just one that works No one will help me no one will call me my phone number is 941-809-3755. My name is Janet.
User's recommendation: Absolutely not poor customer service they will not help you
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Toilet
They never help me now wonder what to do with this bad toilet .
I just finished talking to customer service person explaining what just happened. So I got a new toilet installed it and I realize that the gravity seat keeps on coming down because it hits the toilet.
So now I need a toilet because the 300 series keep on leaking on me, and they are telling me they will not replace it because I didn't understand how to measure it. So I need them to send me the plastic one, and they will not do it for me .
And it their product. That is not good.
- I like the service guy nick
- Waiting for a email back
User's recommendation: I don’t know
La Sarre, Quebec
Issue with my Refrigarator
Hello,
I have a Dometic refrigerator in my motorhome . The model is DM2672RB4.
For the last few days the light bulb is no more working.
I have try to find instruction in the owner manual on how to replace the bulb but I cannot see any instruction. Can someone send me instruction and the model of light I needs to purchase in ore=der to replace the light bulb please.
Thank you
Claude Gaudreau
647-389-**** (Canada)
User's recommendation: I am still waitinf=g for a reply from Dometic
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Verified ReviewerFaulty Reefer
We purchased a Keystone Cougar RV in 2021 brand new. We took it on a 2.5 hr away trip.
Upon arrival I noticed there was no light coming on when I opened the fridge. I checked to see if I could locate a fuse in the electrical panel. No issues there. I found someone in the campground that was an RV tech, luckily, and he showed me where the little reset button is behind the unit in the compartment.
What a joke. We took it on 2 more trips and the same thing. Then one day we (my wife and I) woke up in the RV with splitting headaches and a terrible smell. It turned out that one of your welds went bad and the refrigerant was leaking in to the RV while we slept.
We had made comments to River City RV in Grants Pass on multiple occasions in hopes they would do the right thing and fix it. Apparently it was out of their hands or the issue was discounted on your end. We finally got a new fridge and the very first time we went to use it, it would not work. The techs on site were not surprised and are not real proud of your product.
Apparently I am not the only one with issues. I decided to take a drive to other RV companies that sold your product to do my own investigation to see what others thought of Dometic. Not good...
I am interested in some type of compensation for all of my troubles and am wanting a real fix to our problem. The tech most recently described some type of run around when he spoke with your warranty people about why this so called brand new unit failed.
- Looked good on sales lot
- Did not function and caused us health issues
Preferred solution: Full refund
User's recommendation: Run the other way
They don’t speak English
They answer speaking a different language, I only speak and understand English, my Rv was purchased in the United States
Preferred solution: Answer
Houston, Texas
Can't get thermostat to regulate
Cant get the thermostat to regulate ,I set them both on 35 ,but the right side doesnt stay and it freezes everything
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Verified BuyerToilet!!
So just finished talking to someone from the company, and they sent me a beautiful toilet 310 series end up being that when I put the toilet in my unit the seat, the gravity seat keeps on falling down just called to see if they can send me the plastic one . The 300 series now they said they cannot do that for me after they have sent me four toilets because these 300 series keeps on leaking big-time .
I need some help and need another toilet as soon as possible.
I don't understand why they can't just send me the plastic one again. Since they've been sending it to me for the past couple of years now because of the stupid leak.
Preferred solution: I need a other toilet
Broadview Heights, Ohio
Refrigerator
Customer Service agent provided me with good information so I could be sure my UNIT was working properly. Saved me from buying a last-Dometic minute cooler before my camping trip.
User's recommendation: Dometic makes a refrigerator that lasts.
Broadview Heights, Ohio
Refrigerator
refrigerator was not cooling down. I haven't used it in the past year.
Refrigerator won't cool down. The freezer is cooling.
User's recommendation: Manual for this refrigerator is not well written. Make it easier for owners to get the most common answers.
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Verified ReviewerRV toilet iSPMO TS 1-2011e1 order
Replacing toilet twice in 3 years for a bad seal that make foul water seep into the base . Im willing to pay the difference for a porcelain one but how much would this cost me?
Please help!
Wife is very angry and she cant stand the smell! This was a warranty osier and was taken care of by the dealer!
Preferred solution: Price reduction
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Verified ReviewerPart - penguin shroud 600312.331
French answer service
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Huntington Beach, California
Happy with service, just waiting for a replacement part for my CFX cooler
Cooler still working but the control panel stopped working.
New parts are coming soon.
Customer service was excellent
Thanks
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This customer bought something used from Amazon...shouldn't it be Amazon who takes care of him? If I bought a car from my neighbor and it was garbage, I could not go to Ford and demand they fix it or tell me how to fix it under their customer service department.
Amazon said they only took care of it for 30 days, I had read the reviews and the company had a guarantee for two years. When I purchased it from Amazon, I never opened it up and even if I had, I wouldn’t of known what to look for.
It was only one summer came, and we use our RV, did I look at it. And that’s when I found out it had been totally destroyed in shipping and no one would help me.